Last updated 31 August 2026 · StraitsHome Property Media, Singapore
Completing a booking on straitshome.com forms a contract between the party making the booking ("you") and StraitsHome ("we", "us") on the terms below. All prices are in Singapore dollars. We are not GST-registered, so no GST is charged.
A booking is confirmed once payment is completed in full at checkout. Your time slot is held for 30 minutes while you pay; unpaid holds are released automatically. Prices shown at checkout are final for the selected package and add-ons. We may adjust or re-quote where the booking information provided (property type, floor area, access conditions) turns out to be materially inaccurate, or charge for work beyond the booked scope.
You warrant that you are authorised to commission photography and related media capture of the property — including, where you are an agent, that you hold the owner's and (where applicable) occupier's permission — and that you have obtained any building, MCST or management approvals needed for the shoot. You grant StraitsHome personnel permission to enter and record the property; responsibility and liability for that access rest with you. You agree to indemnify us against claims by owners, tenants or management corporations arising from a lack of such authority.
You are responsible for access at the booked time (keys, lockbox, or someone on site) and for informing occupants. Please have the property camera-ready: our team photographs the property as presented and does not clean, declutter, stage or move furniture. If we cannot access the property within 30 minutes of the booked time, the session is treated as a no-show and the full fee applies.
You can reschedule from your dashboard free of charge, subject to slot availability. We reserve the right to charge a rescheduling fee of up to S$80 for repeated changes or changes requested after our team is already en route.
Any wallet credit you applied to a cancelled booking is always returned to your wallet in full, regardless of notice period. Refunds are issued as account credit (valid 1 year, applied automatically to future bookings). Where required by law, or in exceptional cases at our discretion, we may instead refund the original payment method; such refunds typically take 5–10 business days. An agent first-booking offer used on a booking cancelled with less than 48 hours' notice is forfeited.
Credit top-ups and any bonus credit are valid for 1 year from purchase and are spent oldest-first, automatically, against your bookings — with no per-booking cap. Credit is tied to your account and is not transferable or redeemable for cash. An unused top-up can be refunded on request; once any part of it is spent, the top-up (including its bonus) is no longer refundable. Bonus credit lapses if the underlying top-up is refunded.
Interior work proceeds as scheduled. Where weather, haze, safety, airspace or building restrictions prevent exterior or drone segments, we complete what is possible and arrange a follow-up visit for the remainder at no extra charge. Drone work is always subject to prevailing CAAS requirements and estate or MCST consent, which you are responsible for arranging.
Edited photos are typically delivered within 1–3 working days; packages with priority turnaround are delivered next working day where stated. 3D tours and video may take longer. Included editing covers colour, exposure and presentation of the media — not alteration of the property's physical condition. Reasonable re-edits are free; reshoots caused by matters on your side (access, readiness, changed requirements) are chargeable.
Delivered files remain available for download for 3 months — please download and keep your own copies; long-term archival is not guaranteed. 3D tours are hosted until the expiry date stated for your tour, after which they are taken offline. RAW files are not part of any deliverable. Any indicative valuation report we include is an automated estimate for reference only and is not a formal valuation.
All media and material captured or produced under a booking remain the property of StraitsHome. On full payment, you are granted a non-exclusive, non-transferable licence to use the delivered media for marketing and promotion of the photographed property, including on portals and the MLS-style platforms you list it on. The licence does not extend to other properties, other agencies or resale of the media, and is revoked if payment is reversed or charged back.
StraitsHome retains the right to use captured content, data and media for research, development, portfolio and marketing purposes, and for training and improving our AI editing and image-processing models, in anonymised form stripped of personal data, for commercial or non-commercial purposes. This licence is a standard part of every booking.
To the extent permitted by law, our total liability for any claim arising from a booking is capped at the fees paid for that booking, and we are not liable for indirect or consequential losses (including lost commissions or lost sales). Nothing in these terms excludes liability that cannot be excluded under Singapore law, including for death or personal injury caused by negligence.
We collect and use personal data (contact details, property address, CEA registration where applicable) to deliver and improve the service, and handle it in line with Singapore's PDPA. You are responsible for informing occupants that the property is being photographed and for any consents relating to people or personal effects that appear in the media. Contact support@straitshome.com for data requests.
The agent first-booking offer applies once per CEA licence number, is applied automatically at checkout, and cannot be combined with itself across accounts. Referral rewards are credited after the referred booking is paid and completed. We may withhold or reverse offers and rewards obtained through misuse.
We may update these terms from time to time; the version published at the time of your booking applies to it. These terms are governed by Singapore law. Questions: support@straitshome.com.